Shipping Policy

Most orders are processed within 5 to 7 business days (excluding weekends and holidays) after receiving your order confirmation email. Processing time may be sooner depending on the quantity and complexity of your order. You will receive another notification when your order has shipped. Please be mindful that processing time of the order is different from shipping time. Free shipping on orders $75 and up. 

Local delivery may be available for orders over $75 within the Bay Area. For orders under $75 we charge $20 for local delivery. We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival.

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us at toniburton@calibaycraftz or rochond@calibaycraftz with your name and order number, and we will look into it for you.

In the event that your order arrives damaged in any way, please email us as soon as possible at with your order number and a photo of the item’s condition. I address these on a case-by-case basis but will try my best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact me at or contact Rochon Martin at